Southwest Montana Community Health Center’s Butte and Dillon clinics have been recognized as Patient-Centered Medical Homes (PCMH) by the National Committee for Quality Assurance (NCQA), a private, not-for-profit organization dedicated to improving health care quality.
NCQA’s PCMH Recognition program is a powerful tool for transforming primary care into what patients want it to be. That means:
- Patients have long-term partnerships with providers, not a series of sporadic, hurried visits.
- Provider-led teams coordinate care, especially for prevention and chronic conditions.
- Medical homes coordinate other providers’ care and community resources, as needed.
- Patients have enhanced access through expanded hours and electronic communication.
- They help patients participate in decisions about their care to get better results.
PATIENT-CENTERED MEDICAL HOME
The Medical Home is defined as “an approach to providing comprehensive primary care… that facilitates partnerships between individual patients, their providers, and when appropriate, the patient’s family”.
As your medical home, we are responsible to:
- Listen to your questions and concerns and to explain things to you in an easy-to-understand way
- Coordinate your overall care, sending you to trusted specialists if needed.
- Provide you with same-day appointments whenever possible.
- Provide instruction on how to access care when the office is not open.
- Provide clear instructions about your treatment goals and future plans at every visit.
- Work with you to set goals that you would like to work on for your health.
TEAM BASED CARE
Our care teams are made up of providers, nurses, medical assistants, team assistants, behavioral health therapists, case managers, and clinical pharmacists.
Our care team members practice evidence-based care and will provide you with information and tools that have been proven to help patients better manage their health. They take the time to get to know you as a whole person and make an effort to develop a strong relationship with you.
HOW TO GET THE MOST FROM YOUR CARE
- Tell us if you don’t understand something we said or ask us to explain it in a different way.
- Bring a list of your medications (name, dose, and how often you take it) to each visit.
- Provide your health history and share any changes in your health.
- Tell your provider if you saw a specialist or had a medical test that we did not set up for you.
- Ask your other health care providers (hospital, ER, specialists, mental health providers) to send us their notes so that we can best coordinate your care.